Following are the policies to be framed by UCBs as per the instructions contained in master circulars issued by RBI
1.KYC policy
2.Investment policy
3.Credit policy
4.Claim settlement policy
5.Cheque collection policy
6.Levy of Service charges
7.ATM Transaction policy
8.Customer relation policy
9.Interest rate on deposits policy
10.Penalties for premature withdrawal of deposits
11.Lending to SHGs and JLGs
12.Charging penal interest on loans
13.Audit policy
14.Customer acceptance policy
15.Customer service policy
16.Policy on working capital limits
17.Staff accountability policy
18.Outsourcing financial services policy
In addition banks can also frame policies on following matters as a part of corporate governance and professionalisation in management and staff.
1.Board of directors Dos and Donts and education policy based on RBI circular
2.Staff administration policy
3.Staff promotion policy
4.Bank administration policy
5.Vigilance management policy
6.Record management policy
7.Loan recovery policy
8.Credit deployment policy